How digital and physical requests are reviewed and what happens to access.
Contact Support promptly
Email support@44os.com with your account email, order number, Item, and reason for the request. Do not send payment-card details. Eligibility depends on the Item, delivery or fulfillment status, purchase terms, circumstances, and applicable law.
Digital Items
Digital access may already have been delivered or used, so cancellation is not guaranteed. If a refund is approved or the payment is reversed, purchase-only download access is revoked while order and Library history remain.
Physical merchandise
Contact Support as soon as possible. Cancellation may no longer be possible after Printful begins production. For incorrect, damaged, defective, missing, or undelivered merchandise, include the order number and clear evidence that helps the fulfillment review.
Refund timing
Approved refunds are returned to the original payment method where possible. Stripe and the card issuer control how long the credit takes to appear. Nothing in this process limits a non-waivable consumer right.