What to check before retrying and what evidence Support needs.
Failed or declined
Stripe and your card issuer decide whether a payment method is accepted. Confirm billing details, available funds, and any issuer security prompt. 44OS cannot see or change your full card number.
Pending
A payment can take a short time to reach a final provider state. Check Orders before trying again. A browser redirect, screenshot, or email alone is not the platform’s payment authority.
Possible duplicate
- Do not place another order.
- Compare the amount and time in your bank or Stripe receipt.
- Check whether Orders shows one or more order numbers.
- Contact Support with the order numbers, amount, time, and last four digits only if needed. Never send the full card number or security code.