What to send Support so a physical order can be investigated.
Report the issue
- Email Support from the address on your 44OS account.
- Include the 44OS order number and affected Item.
- Describe what arrived or what the tracking shows.
- For damage, defects, or the wrong Item, attach clear photos of the product and packaging when available.
Keep the Item and packaging
Do not discard or ship anything until Support gives instructions. The fulfillment provider may need evidence or a specific return process.
Review and remedy
44OS will compare the order, provider, and tracking evidence. The appropriate remedy may be replacement, return instructions, cancellation, or refund depending on the facts and applicable law.